This review is for the Philadelphia American Health Insurance Company. A subsidiary of the New Era Life Insurance Companies, the Philadelphia American Health Insurance Company (also known as the Philadelphia American Life Insurance Company) offers life and health insurance products for individuals.
Re:.BBB Case #.Dear Heather O.,Please allow this letter to serve as our response to BBB Complaint ID #. received by our offices on 3/7/2019.At.s, we strive to provide the best service possible to all clients and customers. Obviously here we missed the mark. In October 2018, we moved all of our billing processes to a new platform. We continue to work through the transition, which includes adapting to some new automated functions.
In this case, we regret that an error led to the insured receiving a notice of cancelation. Payment was received but not processed in time to prevent this occurrence.
The policy was quickly reinstated without lapse in coverage, and the account remains in good standing.I am happy to offer a direct explanation to the customer if desired. We certainly hope that he will continue to do business with.s.If you have any further questions and/or concerns, please feel free to contact me directly.Best Regards,Thomas C.Assistant Vice President, Customer ServiceDirect Dial:.Email:. BBB Business Profiles may not be reproduced for sales or promotional purposes.BBB Business Profiles are provided solely to assist you in exercising your own best judgment.
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BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.As a matter of policy, BBB does not endorse any product, service or business.